Right of cancellation for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession)

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Cancellation policy

Right of cancellation

You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day

  • on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly;
  • on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last item, provided that you have ordered goods that are delivered in several partial consignments or items;

To exercise the right to cancel, you must inform us (Genuvis GmbH, Ernst-Thälmann-Str. 39, 06179 Teutschenthal, Phone: +49 (0) 345/ 2317353, Email: info@genuvis.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.

 

You can complete and submit the cancellation form http://store.digittrade.de/media/pdf/e8/8c/58/Widerrufsformular.pdf (PDF file).



Consequences of the cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You have the right to cancel the contract at any time.

You must return or hand over the goods to us immediately and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the expiry of the 14-day period.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Reasons for exclusion or cancellation

The right of cancellation does not apply to contracts

    • for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
    • for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded;for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.


The right of cancellation expires prematurely for contracts

      • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
      • for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery;


Sample cancellation form

(If you wish to cancel the contract, please complete and return this form.)

        • To Genuvis GmbH, Ernst-Thälmann-Str. 39, 06179 Teutschenthal, e-mail address: info@genuvis.de :

        • I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/
          the provision of the following service (*)

        • Ordered on (*)/received on (*)

        • Name of the consumer(s)
        • Address of the consumer(s)
        • Signature of the consumer(s) (only for notification on paper)
        • Date


(*) Delete as appropriate.